Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: December 2024

1. Introduction

Welcome to ICOMBD ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at info@icomdb.com.

This Privacy Policy applies to all information collected through our website (https://newsms.icombd.com/pages), and/or any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").

By using our Services, you're agreeing to be bound by this Privacy Policy. If you disagree with any part of this policy, you may not use our Services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information You Provide:
  • Contact Information: Name, email address, phone number, company name, and address
  • Account Information: Username, password, and other registration details
  • Payment Information: Billing address, payment method details (processed securely by our payment processors)
  • Communication Data: Messages, emails, and other communications you send to us
  • Service Data: SMS content, recipient numbers, delivery reports, and usage patterns
Information Automatically Collected:
  • Log and Usage Data: Service-related, diagnostic, usage, and performance information
  • Device Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Location Data: Information about your location if you permit the Services to access location services
  • Cookies Data: See our Cookies section for more information

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

  • To provide and maintain our Services: Including to monitor the usage of our Services
  • To manage your account: To manage your registration as a user of the Services
  • For the performance of a contract: The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication
  • To provide you with news: Special offers, and general information about other goods, services, and events which we offer
  • To manage your requests: To attend and manage your requests to us
  • For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience

4. Data Protection and Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our Security Measures Include:
  • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
  • Access Controls: Strict access controls and authentication mechanisms
  • Regular Security Audits: Regular security assessments and penetration testing
  • Data Backup: Regular backups and disaster recovery procedures
  • Employee Training: Regular security awareness training for all employees
  • Network Security: Firewalls, intrusion detection systems, and DDoS protection

5. Information Sharing and Disclosure

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities
Third-Party Service Providers:

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Payment processing
  • Data analysis
  • Email delivery
  • Hosting services
  • Customer service
  • Marketing efforts

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal data
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

How to Exercise Your Rights: If you would like to exercise any of these rights, please contact us using the contact details provided in this policy. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:
  • Essential Cookies: Required for the operation of our website
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
  • Functionality Cookies: Used to recognize you when you return to our website
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed
Cookie Management:

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

ICOMBD

Address: 159/16-1 West Shewrapara, Mirpur, Dhaka-1216

Phone: 01815598044

Email: info@icomdb.com

Website: https://newsms.icombd.com/pages

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For more information about how we handle your data, please read our full Privacy Policy above.

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